Bob Chaisson
Director of Sales and Marketing, Wholesale Millwork

“Rick, just wanted to let you know how much I appreciated your article this month. It was concise and got directly to the heart of the matter.”

Jeff Bennett
Owner, A.H. Bennett Company

“Rick, I just read your article Making Good on your Promissory Notes, in ProSales. You are right on the mark! Our outside sales force needs to understand the impacts that over commitment can cause. This ongoing trainingneeds to be revised regularly. Account Managers, seasoned or rookies, revert back to bad habits of over-promising deliveries and special products that leave a trail of chaos within the organization. You offered insightful suggestions when faced with an unusual or special request. I particularly liked the question, “Is this a real request, or a mere hope?” .

John J. Murphy, Jr.
Regional Sales Manager, Universal Supply Corp.

“ Rick, your recent Sell Sheet article could not have come at a better time. I have most, if not all of my Outside Sales Reps and Branch Managers reading ProSales and specifically your article in it.”